LUNYRAQ
1. Email request
Email alvescommerce@gmail.com with “LUNYRAQ — Delete account and data”. Where possible, use your account email and include your username. Clearly state whether you want the entire account and associated data deleted or only certain data. Do not send a password, authentication code or identity document in the initial request. If you no longer have access to your account email, explain this so we can arrange proportionate alternative verification.
This page’s button opens a message in your email application. The request is sent only when you send it there. If nothing opens, copy the address and subject above. You do not need the app installed, to register again or to pay.
2. Deletion in the app
In the app: Profile → Account and safety → Delete account. Follow confirmation and enter your password only in the app. This initiates deletion in the main database; file cleanup is processed separately. Uninstalling or signing out does not delete the account. The account cannot be restored through the app after deletion.
3. What the request covers
A complete request covers the account and profile, credentials, your posts and media, connections, reactions, messages and other associated personal data controlled by the service, subject to justified legal exceptions. It includes addressing data entrusted to providers where applicable. The team checks residual data and files; marking a Drop expired does not replace that process. Deleting a representative’s account may affect business spaces they manage.
4. Timing, backups and exceptions
We respond without undue delay and, for GDPR requests, normally within one month. If a lawful extension is needed, we notify you within that month with reasons; it is not automatic. Deletion is carried out without undue delay after appropriate verification. The response explains what was deleted and any retained data, reasons, and applicable duration or criteria.
Backups and logs may need separate handling: [CONFIRM PERIODS BEFORE PUBLICATION]. Security, dispute or legal-duty retention must be specific and limited, not a blanket exception. Restoring a backup must not reactivate data subject to an erasure request. We do not control screenshots or independent copies held by others. See the Privacy policy or contact us about your situation.